At full-throw of the pallet fork, the pallet stone does not clear the ratchet wheel tooth:
After mainspring replacement, the watch ticked through two or three teeth of the ratchet wheel, then get stuck. Normally, I would look into adjusting the ratchet wheel or pallet fork, but since the case was bent and the crystal shattered, I believe the entire movement was slightly warped throughout. When resassembling, the bridge holes didn’t quite line up, further indicating the whole movement is bent.
Customer brought in a plasma cutter that had popped when first powered on then did not power on after that.
I fixed the obviously-damaged arc drive lug, but the device still didn’t power on. It was not worth troubleshooting the rest of the device at the time as it is difficult to disassemble. No charge to the customer, but I probably should have checked the primary power section of the cutter first.
I didn’t take a picture of the final solder
The customer still has it. I may try troubleshooting again sometime …
A customer brought in a hard drive hoping to recover the data. The data wasn’t worth paying a laboratory so she brought it to me for an attempt.
I was not able to recover the data, but I was able to diagnose the problem so for no charge she got the peace of mind of knowing the data was gone forever. The platter was badly scratched. I called the lab and they told me they couldn’t recover the data even for $100,000! Impossible?
A customer brought in a Megatouch (bar solitaire touch screen arcade game, see photo) in which he had replaced the permanent-memory battery and it would not power on.
I verified the battery charge level, configured the CMOS settings properly and returned it to him with brief “step-by-step” showing how to factory reset in the future.